The York University Psychology Department Teaching and
Development Seminar Series
Presents

Handling Conflict, Anger, and Emotion in
the Classroom
Facilitated by Diane Zorn

Course Director, Humanities Department
Course Coordinator, Schulich School of Business
York University

This workshop deals with common conflict situations that teaching
assistants and faculty encounter in the classroom. Participants
will view a pair of short video vignettes and discuss the
situations portrayed. Then, using role playing and brainstorming,
participants will develop alternative actions for dealing with difficult
situations when they happen and for minimizing conflict before
it occurs.

Diane Zorn teaches critical thinking and conceptual analysis in
the Humanities Department and applied business ethics at the
Schulich School of Business at York University. She designs, implements
and teaches fully online, rich media courses using Mediasite
technology and audio and video podcasting. She was
awarded York's University Wide Teaching Award in 2007,
the United States Distance Learning Association Excellence in
Distance Learning Teaching Silver Award 2008, and York's Atkinson
Dean's Award for Excellence in Teaching 2009. Please feel
free to address questions to her.

email address: zorn@yorku.ca.

TDGA Event
Please RSVP to harper@yorku.ca
WED JAN 27,
2010
BSB 163
ENDLER RM.
2-4 PM Coffee and Refreshments Served

We welcome all Graduate Students &
Faculty